Q: What is the minimum order quantity?
A: Unlike many component distributors,Toby does not set a minimum order
value. A few of our product lines are subject to minimum order quantities-
when a standard manufacturer pack quantity applies for example
Q: How can I open a credit account?
A: Subject to normal terms and conditions, credit accounts are available
to companies and organisations of any size. Please contact Toby for more details.
Q: Can I arrange a fixed price agreement?
A: We are happy to establish fixed price agreements, based on your annual
requirements. Please contact Toby for more details.
Q: Are you price competitive?
A: Toby has nearly 20 years experience in sourcing high quality, cost
competitive interconnection and commodity components from around the globe.
As an independent, family-owned business we maintain low overheads and are
committed to providing outstanding value. Compared to broadline and pan-European
distributors, we can typically offer savings on a wide range of products,
without any compromise in service or quality standards.
Q: Can I pay in Euros or US dollars?
A: In addition to Sterling, Toby accepts payment in Euros and US Dollars
for all telephone orders. Online orders placed through the WorldPay payment
system can only be accepted in Sterling.
Q: Can I charge online orders to my Toby account?
A: Yes. If you are an existing Toby account holder please send an
email to sales@toby.co.uk asking
us to activate your online account facility. When buying online, you will
be offered the opportunity to place orders on your Toby account at the
select payment option stage.
Q: What are the postage and packing charges for orders placed via
www.toby.co.uk?
A: Postage and packing is free-of-charge on all orders destined for
the UK that are worth over £30.00. This applies to orders despatched
using Royal Mail’s standard first class service. For UK orders worth
less than £25.00 (again using first class post), the charge is £2.95.
Next day delivery by courier is also available, priced at £9.00
for the UK mainland.
All postage and packing charges (UK and worldwide) are advised at the checkout stage.
Q: Do you supply outside the UK?
A: Subject to normal terms and conditions, we can supply companies and
organisations anywhere in the world.
Q: Do you offer rep visits?
A: Our team of field sales representatives covers most of the mainland
UK and can provide face-to-face assistance with a wide range of commercial,
logistical and technical issues. Simply contact our head office on 01295
271777 to arrange an appointment.
Q: I need modifications to a standard connector. Can you help?
A: We have considerable experience in the supply of custom connectors,
providing a comprehensive service that extends from initial specifications
right through to delivery of the finished product. whether you need a completely
new part, or just a change to an existing component, we offer fast turnaround
and competitive pricing. For more details, contact our sales team on 01295 271777.
Q: Can you cross-reference parts?
A: Toby has specialised in interconnection technology for nearly 20
years. Our experienced sales staff are happy to identify alternative sources
of supply for your existing connectors and frequently achieve significant
cost savings for customers.
Q: Can you provide product samples?
A: To ensure correct product specification, we are pleased to be able
to offer free samples of most of our interconnection and commodity products.
Q: Can you hold buffer stock for me?
A: Toby offers a full range of value added logistics services. As well
as holding buffer stock for customers in our purpose-built distribution
centre, we can also accommodate supply requirements such as kanban and bar-coding.
Q: Where can I get technical data?
A: Technical data on all our standard product range is available in
pdf form in the online ordering section of this website. Simply locate
the relevant product series and click on the ‘view datasheet’
link, which is in the orange header above the pricing information.
Q: What quality standards do you maintain?
A: We are approved by NQA to BS EN ISO 9001:2000 - Certificate No. 7333.
Valid until the 6th April 2009. You can download
a copy here if required.